Mine works so I have a EUREKA! moment and in my happiness I announce a cure only to find out is is 'not-so-much' for everyone. If something needs to be unistalled in Safe Mode (or any mode), Canon needs to clearly spell that out as well as any other pre-installation procedures.įorums as a support tool require patience and persistance as few actual employees of the company particiapte in them, and most all the posters are really trying to be helpful. It seems that at least two people believe this to be true, but I don't. Furthermore, the toolbox looks the same upon launching as before the 4.9.1.1.mf17 update:Īt the top of this thread, somebody has decided that the issue has been Solved!. However, the problem remains, the scanner doesn't work. In my impotent efforts last week, I downloaded and installed: Windows 7 Pro (64-bit) to Windows 10 Pro 64-bit) Like so many others posting here in this thread and many more I'm sure suffering the same inconvenience, I have been stumped as to how to get the scanner utility to work post Windows 10 upgrade. (I can use the printer functionality just - The page that you linked to, and really the updated Toolbox, i.e., Tool Box Ver.4.9.1.1.mf17 doesn't mention a word about uninstalling anything in Safe Mode or otherwise under its related How to section: Please Canon - forward this to your engineers and provide a fix asap. It barely starts to scan, then immediately cancels. Trying the built-in Windows Scan app instead of MF Toolbox.

It detects the scanner, and MF Toolbox can switch to that device, but it still gives a communications error. I've also tried various other things without success: I've also tried to uninstall the existing MF Toolbox first, and it also hangs at this same dialog. This should be updated.Ģ) I downloaded the one for Windows 8.1, and tried to reinstall, but it just hangs at the 'Processing Installation' screen:

I thought I would try to reinstall the MF Toolbox utility, but there are two problems.ġ) The downloads page shows no downloads for Windows 10 for this printer. After the upgrade, I get 'Cannot communicate with the scanner' error dialog: I had MF Toolbox 4.9 installed before the upgrade, and it worked just fine. I can no longer scan using the MF Toolbox utility. I have a MF4570dn, and recently upgraded from Windows 8.1 to Windows 10.

Mf tool box for windows 10